How do I take a screenshot or direct a caller to take one?
The following instructions can be read aloud on a call or pasted in the text of a case. ________________________________________________ Dear (Soldier's Rank and Name), Thank you for contacting the GoArmyEd Helpdesk. Could you please provide screenshots of the issue that you are encountering, including any errors, and showing the entire page in GoArmyEd? Please also include the date and time [...]