How do I take a screenshot or direct a caller to take one?

The following instructions can be read aloud on a call or pasted in the text of a case. ________________________________________________ Dear (Soldier's Rank and Name), Thank you for contacting the GoArmyEd Helpdesk. Could you please provide screenshots of the issue that you are encountering, including any errors, and showing the entire page in GoArmyEd? Please also include the date and time [...]

How do I create a Cadet Payment Request (CPR) when my term or Last Add/Drop date is not available?

NOTE: You must have an approved USACC Course Planner to create a CPR. Step 1: Verify when creating the CPR that the Last Add/Drop date is not listed as expected. Step 2: Verify that you do not have a CPR that has already been created for the Last Add/Drop date. CPRs cannot be deleted once they have been created. You must modify the existing CPR for that Last Add/Drop date to [...]

How do I edit course information for a class that is on my Cadet Payment Request (CPR)?

NOTE: Course information cannot be edited directly on the Cadet Payment Request (CPR). You must remove the course(s) from the CPR and make changes on the Course Planner. Step 1: Access the CPR that you need to resolve. Select the “Delete” button next to the incorrect course to remove it from the CPR, then select “Submit.” Step 2: Return to the Course Planner and [...]

How do I delete a Cadet Payment Request (CPR)?

Users cannot delete a Cadet Payment Request (CPR) in GoArmyEd. If your CPR has been rejected and requires changes, correct the existing CPR then resubmit. If your CPR was created for the wrong term, create a new CPR for the correct Last Add/Drop Date. Need More Help? Contact your Program Cadre for assistance. Step-by-step Instructions: For detailed steps on how to Resolve a [...]

SITUATION: A HQDA G-3/5/7 School/Vendor calls Helpdesk and says that their school/vendor does not invoice for books.

Resolution: Please create a Helpdesk with the following criteria and escalate to Student Support: Case Type: Technical Issue o Then select “Is the Issue on a PeopleSoft screen (white background)?” Subject Line: School Does Not Invoice for Books Description: [Insert Name of School/Vendor] does not invoice for books in GoArmyEd. Escalating to Student Support for further [...]