SITUATION: A HQDA G-3/5/7 School/Vendor calls Helpdesk and says that their school/vendor does not invoice for books.
Please create a Helpdesk with the following criteria and escalate to Student Support:
- Case Type: Technical Issue
o Then select “Is the Issue on a PeopleSoft screen (white background)?”
- Subject Line: School Does Not Invoice for Books
- Description: [Insert Name of School/Vendor] does not invoice for books in GoArmyEd. Escalating to Student Support for further assistance.