Soldier/Army Civilian/Apprentice - How do I provide more information when a case is returned to me?
After a case has been created, someone working on your case may need more additional information to help resolve your case. If a case has been returned to you, follow the instructions below to provide additional information
STEP 1: From you GoArmyEd homepage, navigate to the Helpdesk Cases section. You will see under Last Updated Comments, a Request for more Info.
Select the list icon under Case Details.
STEP 2: The Review Open Case Details window appears.
Scroll to the bottom of the window, and select the “Take Action on Case” button.
STEP 3: The Review Case page appears.
Scroll to the bottom and enter the information requested in your case into the Enter New Action box.
If applicable, you may upload any documentation needed by selecting the “Browse” button and selecting the file on your computer.
When you have attached documentation and provided the requested information, select “Submit Actions Taken.” This will route your information to the user who had previously taken your case.
NOTE: You can track your case on your GoArmyEd homepage. You can always see the status of your cases by consulting the Helpdesk Case dashboard.
Need more help?
- Soldiers: Select the link below to contact your Army Education Counselor for assistance.
- Select the "GoArmyEd Assistance Center" link in the left menu to return to the main page.
- Select topics in the Related Topics section below: