Soldier/Army Civilian/Apprentice - How do I rate how my case was handled?
When a case is closed, you can rate the way your case was handled. Complete the following steps to rate your Helpdesk case.
STEP 1: From your GoArmyEd navigate to the Helpdesk Case section, you can view your Pending CRM Surveys listed, if you have surveys that need to be completed.
STEP 2: Select the “Case Survey” icon beside any of your Pending CRM Survey cases.
STEP 3: A pop-up window will display. Here you can complete your answers.
Based on your answer of “Has this question been answered?” you will be provided a space to enter feedback.
STEP 4: Select the “Submit” button to rate the case.
Need more help?
- Soldiers: Select the link below to contact your Army Education Counselor for assistance.
- Select the "GoArmyEd Assistance Center" link in the left menu to return to the main page.
- Select topics in the Related Topics section below: