Welcome to the GoArmyEd Assistance Center page where you can search for answers and information on GoArmyEd related topics.


Soldier, Army Civilian, & Cadet Student Topic Categories

General Questions(9 Topics)
Orange Arrow Soldier - Where can I learn more about GoArmyEd?
Orange Arrow Army Civilian - Where can I learn more about GoArmyEd as an Army Careerist?
Orange Arrow DA Intern – Where can I learn more about GoArmyEd as an DA Intern?
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Soldier - Class Drops and Withdrawals(5 Topics)
Orange Arrow Soldier - What do I do if I cannot drop a class because it has ended?
Orange Arrow Soldier - How do I drop or withdraw from a class in GoArmyEd?
Orange Arrow Soldier - How do I drop or withdraw from a class if I have a military reason or emergency?
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Soldier/Army Civilian/DA Intern - Account Information(5 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - Do I have to use my official email address in GoArmyEd?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I reset my GoArmyEd password?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I update my security questions?
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Soldier - Holds(34 Topics)
Orange Arrow Soldier - Why am I on Graduate Army Tuition Assistance (TA) Grade Point Average (GPA) < 3.0 hold and how do I resolve it?
Orange Arrow Soldier - Why am I on a Headquarters (HQ) Army Continuing Education Services (ACES) Request hold and how do I remove it?
Orange Arrow Soldier - Why am I on a Missing Battle Assembly hold and how do I remove it?
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Soldier - Accreditation(2 Topics)
Orange Arrow Soldier - Are Schools in GoArmyEd Accredited?
Orange Arrow Soldier - How do I view a school’s accreditation in GoArmyEd?
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Soldier - Army College Fund(1 Topics)
Orange Arrow Soldier - What is the Army College Fund?
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Soldier - Auto Advisor (2 Topics)
Orange Arrow Soldier - What is Auto Advisor?
Orange Arrow Soldier - How do I use Auto Advisor?
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Soldier - Class Payment(2 Topics)
Orange Arrow Soldier - When will my school get paid for my classes?
Orange Arrow Soldier - How do I check if my school has been paid for my classes?
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Soldier - Class Search Schedule(2 Topics)
Orange Arrow Soldier - What fields are on the Class Schedule?
Orange Arrow Soldier - Can I see which classes my school offers in GoArmyEd?
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Soldier - Course Planner(10 Topics)
Orange Arrow Soldier - How do I know when my course planner is approved?
Orange Arrow Soldier - How often do I have to update my Course Planner?
Orange Arrow Soldier - What is the Course Planner?
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Soldier - Degree Progress(4 Topics)
Orange Arrow Soldier - What if a class is listed incorrectly or missing from my Degree Progress Report?
Orange Arrow Soldier - What is the Degree Progress Report?
Orange Arrow Soldier - How do I locate my Degree Progress Report?
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Soldier - Education Centers(2 Topics)
Orange Arrow Soldier - How do I locate my assigned education center?
Orange Arrow Soldier - How do I locate education centers?
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Soldier - Enrolling in a Class(4 Topics)
Orange Arrow Soldier - How far in advance can I request tuition assistance to enroll in a class?
Orange Arrow Soldier - What is Applicant Status?
Orange Arrow Soldier - How do I process a TA Request Form in GoArmyEd?
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Soldier - Functional Academic Skills Training (FAST) Program(2 Topics)
Orange Arrow Soldier - What is the Basic Skills Education Program (BSEP) program?
Orange Arrow Soldier - What is the FAST program?
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Soldier - GI Bill(3 Topics)
Orange Arrow Soldier - What is the GI Bill?
Orange Arrow Soldier- How do I pay for part of my class using the GI Bill?
Orange Arrow Soldier - Where do I get more information about the GI Bill?
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Soldier - Grades(7 Topics)
Orange Arrow Soldier - What are the grade policies?
Orange Arrow Soldier - How can I use my previous college courses to be eligible for TA?
Orange Arrow Soldier - How do I raise my Army GPA in GoArmyEd if I am on a hold?
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Soldier - Joint Services Transcript (JST)(2 Topics)
Orange Arrow Soldier - What is Joint Services Transcript (JST)?
Orange Arrow Soldier - How do I get my Joint Services Transcript (JST)?
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Soldier - Kuder Journey(1 Topics)
Orange Arrow Soldier - What is Kuder Journey?
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Soldier - Loan Repayment Program(1 Topics)
Orange Arrow Soldier - Where can I find information about loan repayment?
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Soldier - Repayment/Recoupment(5 Topics)
Orange Arrow Soldier - If repayment/recoupment is cancelled, do I get my money back and how long will it take?
Orange Arrow Soldier - How do I resolve a repayment/recoupment?
Orange Arrow Soldier - What is the repayment/recoupment policy?
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Soldier- Peterson's Online Academic Skills Course (OASC)(1 Topics)
Orange Arrow Soldier - What is Peterson's Online Academic Skills Course (OASC)?
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Soldier - SOC Student Agreement (SA) or Documented Degree Plan(3 Topics)
Orange Arrow Soldier - Why do I need a Student Agreement/Documented Degree Plan?
Orange Arrow Soldier - What is a Student Agreement/Documented Degree Plan?
Orange Arrow Soldier - When should I ask my school for a Student Agreement/Documented Degree Plan?
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Soldier - Student Record(8 Topics)
Orange Arrow Soldier - Is my Student Record in GoArmyEd available to me after I leave the Army?
Orange Arrow Soldier - Who can see my Student Record in GoArmyEd?
Orange Arrow Soldier - How do I print my Student Record?
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Soldier - Testing(11 Topics)
Orange Arrow Soldier - What is DSST and where can I take it?
Orange Arrow Soldier - What regulation governs Army Personnel Testing (APT)?
Orange Arrow Soldier - What paperwork do I need to take an Army Personnel Test such as Defense Language Proficiency Test (DLPT) or Armed Forces Classification Test (AFCT)?
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Soldier - Tuition Assistance (TA)(11 Topics)
Orange Arrow Soldier - What is Army Tuition Assistance (TA)?
Orange Arrow Soldier - How do I know if I am eligible to use my TA benefits?
Orange Arrow Soldier - What is the Tuition Assistance (TA) Army Regulation 621-5?
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Soldier - Tuition Assistance (TA) Statement of Understanding (SOU)(5 Topics)
Orange Arrow Solider – Can I pursue a Master’s degree using Tuition Assistance?
Orange Arrow Soldier - What is the difference between “certificate” and “certification”, and will Tuition Assistance (TA) pay for both?
Orange Arrow Soldier - What the Army's Tuition Assistance (TA) Statement of Understanding (SOU)?
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Soldier - Tuition Assistance (TA) Request Form(5 Topics)
Orange Arrow Soldier - How far in advance should my Tuition Assistance (TA) Request form be submitted?
Orange Arrow Soldier - What is a Tuition Assistance (TA) Request form?
Orange Arrow Soldier - How do I resubmit a rejected TA Request Form?
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Soldier - Top-up Form(1 Topics)
Orange Arrow Soldier - What is the Top-up Form?
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Soldier - Troops to Teachers(1 Topics)
Orange Arrow Solider - What is Troops to Teachers?
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Soldier/Army Civilian/DA Intern - Common Application(2 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - What is the Common Application?
Orange Arrow Soldier/Army Civilian/DA Intern - Why do I need to complete the Common Application?
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Soldier/Army Civilian/DA Intern - eFile(3 Topics)
Orange Arrow What is eFile?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I upload a document in eFile?
Orange Arrow Soldier/Army Civilian/DA Intern - How long will my documents in eFile stay in GoArmyEd?
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Family Members using GoArmyEd(5 Topics)
Orange Arrow Is my spouse eligible to talk to Army Education Counselors?
Orange Arrow Is my spouse eligible to use GoArmyEd?
Orange Arrow Can my spouse/high school student take the College Level Exam Program (CLEP)/ Defense Activity for Non-Traditional Education Support (DANTES) tests?
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GoArmyEd Assistance Center FAQs(4 Topics)
Orange Arrow How do I email a topic in the GoArmyEd Assistance Center?
Orange Arrow Why can't I see all of the information on the GoArmyEd Assistance Center page?
Orange Arrow How can I view images in the GoArmyEd Assistance Center if they are not displaying?
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Soldier/Army Civilian/DA Intern - Helpdesk Cases(5 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - How do I view a closed case?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I rate how my case was handled?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I track my case?
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Soldier/Army Civilian/DA Intern - On-Duty Classes(3 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - What is an On-Duty Class?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I enroll in an On-Duty Class, such as Basic Skills Education Program (BSEP)?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I withdraw from an On-Duty class?
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Soldier/Army Civilian - Password and Security Question Reset(2 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - How do I reset my GoArmyEd password?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I update my security questions?
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Soldier/Army Civilian/DA Intern - Schools(5 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - What do I do if my school is not listed in GoArmyEd?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I look up a school in GoArmyEd?
Orange Arrow Soldier/Army Civilian/DA Intern - What do I do if I have a complaint about my school?
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Technology Information(3 Topics)
Orange Arrow What do I do if I have a technology issue with GoArmyEd?
Orange Arrow Do I need a specifc browser to view GoArmyEd?
Orange Arrow How do I allow pop-up blockers?
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Soldier/Army Civilian/DA Intern - Training(2 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - Where do I find GoArmyEd training?
Orange Arrow Soldier/Army Civilian/DA Intern - How do I search for training (i.e. Step-by-step Instructions, Quick References, and Videos)?
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Soldier/Army Civilian/DA Intern - Viewing my emails and messages in GoArmyEd (1 Topics)
Orange Arrow Soldier/Army Civilian/DA Intern - How do I locate notes or emails sent by my school, Counselor or GoArmyEd?
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Army Civilian - Academic Degree Training(1 Topics)
Orange Arrow Army Civilian - What is Academic Degree Training?
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Army Civilian/DA Intern - Army Career Tracker(1 Topics)
Orange Arrow Army Civilian/DA Intern - How do I correct information in Army Career Tracker?
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Army Civilian - Funding Types(1 Topics)
Orange Arrow Army Civilians - What are the funding types for Army Civilians?
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Army Civilian/DA Intern - Grades(5 Topics)
Orange Arrow Army Civilian/DA Intern - What is the Army Civilian Grade Point Average (GPA)?
Orange Arrow Army Civilian/DA Intern - How do I get a missing grade added?
Orange Arrow Army Civilian/DA Intern - What are the grade policies?
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Army Civilian/DA Intern - Holds(19 Topics)
Orange Arrow Army Civilian - Why am I on a Headquarters, Department of the Army (HQDA) Central Funding hold and how do I remove it?
Orange Arrow Army Civilian - Why am I on a Headquarters, Department of the Army (HQDA) Manual hold and how do I remove it?
Orange Arrow Army Civilian - Why am I on a hold and how do I remove it?
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Army Civilian/DA Intern - Individual Development Plan (IDP)(2 Topics)
Orange Arrow Army Civilian/DA Intern - What is an Individual Development Plan (IDP)?
Orange Arrow Army Civilian/DA Intern - How do I update my Individual Development Plan (IDP)?
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Army Civilian/DA Intern - Repayment/Recoupment(2 Topics)
Orange Arrow Army Civilian/DA Intern - What is the repayment/recoupment policy?
Orange Arrow Army Civilian/DA Intern - How do I view repayment/recoupment information for a class/training?
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Army Civilian - Service Obligation(1 Topics)
Orange Arrow Army Civilian - What is a Service Obligation?
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Army Civilian/DA Intern - Standard Form (SF) 182(11 Topics)
Orange Arrow Army Civilian/DA Intern - What is an Individual Development Plan (IDP)?
Orange Arrow Army Civilian/DA Intern - How do I update my Individual Development Plan (IDP)?
Orange Arrow Army Civilian/DA Intern - What do I do if I cannot drop a Standard Form (SF) 182 because the class has ended?
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Army Civilian/DA Intern - Student Record(5 Topics)
Orange Arrow Army Civilian/DA Intern - How do I make corrections on my Student Record?
Orange Arrow Army Civilian/DA Intern - What is a Student Record?
Orange Arrow Army Civilian/DA Intern - How do I find my GoArmyEd User ID?
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Army Civilian/DA Intern - Supervisors(3 Topics)
Orange Arrow Army Civilian/DA Intern - How do I update my immediate supervisor?
Orange Arrow Army Civilian - How do I update my Second Line supervisor?
Orange Arrow Army Civilian- How do I remove my Second Line Supervisor?
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Army Civilian/DA Intern - Training Application Process(13 Topics)
Orange Arrow Army Civilian - What is a Continuous Service Agreement?
Orange Arrow Army Civilian/DA Intern - What is a Training Application?
Orange Arrow DA Intern - How does my Training Application get approved?
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Army Civilian - Non-Appropriated Funds (NAF) employee/Local National(1 Topics)
Orange Arrow Army Civilian - Can I complete the Training Application/Standard Form (SF) 182 if I am a Non-Appropriated Funds(NAF) employee or a Local National?
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Common Access Card (CAC)(13 Topics)
Orange Arrow Why can’t I see where to enter my Personal Identification Number (PIN) when logging into GoArmyEd or accessing the Common Access Card (CAC) Management page using my CAC?
Orange Arrow Which certificate should I choose when logging into GoArmyEd using my Common Access Card (CAC)?
Orange Arrow Why is one of my user names no longer showing up in my list of associated Common Access Card (CAC) accounts?
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Soldier - VIA(20 Topics)
Orange Arrow Soldier - What is VIA?
Orange Arrow Soldier - Will I be required to use VIA?
Orange Arrow Soldier - Why does the information in VIA not match the information provided by the school?
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Cadet Student - Account Information(5 Topics)
Orange Arrow Cadet Student - I have used GoArmyEd before and now have a Cadet Student account. What happened to my previous information?
Orange Arrow Cadet Student - How do I print my Student Record?
Orange Arrow Cadet Student - How do I find my GoArmyEd User ID?
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Cadet Student - Drop/Withdrawal(1 Topics)
Orange Arrow Cadet Student - Can I drop a class?
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Cadet Student - Viewing my School and Degree(1 Topics)
Orange Arrow Cadet Student - How do I view/update my school and degree?
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Cadet Student - Tuition Assistance Eligibility (2 Topics)
Orange Arrow Cadet Student - Am I eligible for Army Tuition Assitance (TA)?
Orange Arrow Cadet Student - How do I use my Army Tuition Assistance (TA) if I am no longer a Cadet Student?
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Cadet Student - Scholarship Eligibility (2 Topics)
Orange Arrow Cadet Student - How do I view my scholarship eligibility status in GoArmyEd?
Orange Arrow Cadet Student - Why am I on an Administrative Suspension?
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Cadet Student - Password/Security Questions (2 Topics)
Orange Arrow Cadet Student - How do I update my security questions?
Orange Arrow Cadet Student - How do I change my GoArmyEd password?
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Cadet Student - Holds(5 Topics)
Orange Arrow Cadet Student - Why am I on a Grade Point Average (GPA) hold and how do I remove it?
Orange Arrow Cadet Student - Why am I on hold?
Orange Arrow Cadet Student – Can I submit a Cadet Payment Request (CPR) for a term during which I was on Administrative Suspension?
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Cadet Student - Help(7 Topics)
Orange Arrow Cadet Student - How do I get help using GoArmyEd?
Orange Arrow Cadet Student - Who can help me if I have questions about my scholarship or tuition and fees?
Orange Arrow Cadet Student - How do I create a Helpdesk case in GoArmyEd?
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Cadet Student - Grade Point Average (GPA)(1 Topics)
Orange Arrow Cadet Student - Why do I have different Grade Point Averages (GPAs)?
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Cadet Student - USACC Course Planner(9 Topics)
Orange Arrow Cadet Student - What is a USACC Course Planner?
Orange Arrow Cadet Student - How do I know which fees are reimbursable?
Orange Arrow Cadet Student - Why do I need to complete a U.S. Army Cadet Command (USACC) Course Planner?
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Cadet Student - Cadet Payment Request (CPR)(16 Topics)
Orange Arrow Cadet Student - What is a Cadet Payment Request (CPR)?
Orange Arrow Cadet Student - How do I know if I should select Flat Rate Tuition?
Orange Arrow Cadet Student - Why is Study Abroad defaulted to self-funded and what are the steps to being reimbursed?
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Cadet Student - Funding(2 Topics)
Orange Arrow Cadet Student - Can I pay for my own courses?
Orange Arrow Cadet Student - How do I use Scholarship funding?
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Soldier - Host Country, Foreign Language, or History and Culture Courses (3 Topics)
Orange Arrow Soldier - Who is eligible to take host country, foreign language, or history and culture courses using Tuition Assistance (TA) Benefits?
Orange Arrow Soldier – How do I take a host country, foreign language, or history and culture course if it is not part of my degree plan?
Orange Arrow Soldier – What if I am not pursuing a degree in GoArmyEd, but I wish to take a host country, foreign language, or history and culture course?
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DA Intern - General Information(1 Topics)
Orange Arrow DA Intern - Am I required to use GoArmyEd?
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Cadet Student - Helpdesk Case(1 Topics)
Orange Arrow Cadet Student - How do I track my case?
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Cadet Student - eFile(1 Topics)
Orange Arrow Cadet Student - How do I upload a document in eFile?
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Soldier - Needs Assessment Survey(2 Topics)
Orange Arrow Soldier - I don’t see the Education Needs Assessment Survey on my GoArmyEd homepage. Where can I access it?
Orange Arrow Soldier - Why do I see an Education Needs Assessment Survey Section on my GoArmyEd homepage?
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Soldier - Medical Pre-requisite(2 Topics)
Orange Arrow Soldier- How do I take a pre-requisite course for an Army Medical Program (AMEDD, IPAP) if it is not on my degree plan?
Orange Arrow Soldiers- What if I am not pursuing a degree in GoArmyEd, but I wish to take a prerequisite course for an Army Medical Program (AMEDD, IPAP)?
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Official Degree Plan(1 Topics)
Orange Arrow Soldier - How do I get a Student Agreement/Official Degree Plan?
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