Welcome to the GoArmyEd Assistance Center page where you can search for answers and information on GoArmyEd related topics.


GoArmyEd Assistance Center > Topics> Category: Common Access Card (CAC)
Category: Common Access Card (CAC)
13 Topics
Orange arrow Can I use Common Access Card (CAC) every time now that I have set up CAC in GoArmyEd?

4629 views
  Yes, you can use your CAC whenever you log into GoArmyEd. Each time, you will be prompted to select a certificate and enter your Personal Identification Number (PIN). To log in complete the following steps: STEP 1: Using Internet Explorer, select the “Smart Card Log In” button or the ...
Orange arrow What Internet browsers are supported with GoArmyEd Common Access Card (CAC) access?

2871 views
  Currently Internet Explorer (Version 11 or higher) is the only browser that supports GoArmyEd CAC access. Need more help? Select the "GoArmyEd Assistance Center" link in the left menu to return to the main page. Select topics in the Related Topics section below:...
Orange arrow What do I need to do to use my Common Access Card (CAC) card in GoArmyEd for the first time?

6649 views
  To log into GoArmyEd using your CAC, you must have the following: Valid CAC CAC Reader Updated and valid Department of Defense (DoD) certificates associated to your CAC Valid Personal Identification Number (PIN) associated with your CAC Internet Explorer (Version 11 or higher), which is the ...
Orange arrow What happens to my password when using my Common Access Card (CAC) to log into GoArmyEd?

3813 views
  After you have set up CAC access for the first time in GoArmyEd, you will not need to update your GoArmyEd password when you use your CAC to log in. You will still receive system generated emails to update your password, but as long as your CAC certificates are valid you may disregard. Need M...
Orange arrow Why is my Common Access Card (CAC) not letting me log into GoArmyEd?

7218 views
  Please ensure you have complied with the following to use your CAC to access GoArmyEd: Make sure you have selected a Department of Defense (DoD) Certificate Verify you are entering your Personal Identification Number (PIN) when prompted Make sure your CAC has valid certificates associated in o...
Orange arrow How do I switch between my GoArmyEd accounts once I have logged into GoArmyEd with my Common Access Card (CAC)?

2799 views
  You must have multiple GoArmyEd accounts associated to your CAC in order to switch between roles. If you do have multiple accounts, complete the following steps to switch accounts. After a user associates multiple accounts to their CAC, they do not need their CAC to use the Role Switching function...
Orange arrow How do I associate multiple accounts in GoArmyEd to my Common Access Card (CAC)?

3692 views
  You must be logged into GoArmyEd using your CAC to associate additional accounts. NOTE: USACC Admin users now have the CAC management or Role Switching functionality To associate accounts to your CAC, follow the steps below: STEP 1: After logging in to GoArmyEd using your CAC, select the “...
Orange arrow Will I be able to use my Common Access Card (CAC) when my GoArmyEd account is locked?

2257 views
  If you already have the account associated to your CAC, you are able to log in using your CAC even if your account is locked. If you do not have the account associated, you will not be able to use CAC login while your account is locked. Need more help? Select the "GoArmyEd Assistance Cen...
Orange arrow What do I need to do in GoArmyEd if I renewed my Common Access Card (CAC)?

2228 views
  The account associations you previously made to your CAC will stay intact, no update is needed. Need more help? Select the "GoArmyEd Assistance Center" link in the left menu to return to the main page. Select topics in the Related Topics section below:...
Orange arrow Why can’t I see where to enter my Personal Identification Number (PIN) when logging into GoArmyEd or accessing the Common Access Card (CAC) Management page using my CAC?

3814 views
  If you do not see the pop up to enter your PIN, it may have positioned itself under you internet browser. Minimize your browser to view the CAC PIN prompt. You may also need to turn your pop-up blocker off to view the CAC PIN prompt. Need more help? Select the "GoArmyEd Assistance Center"...
Orange arrow Why is one of my user names no longer showing up in my list of associated Common Access Card (CAC) accounts?

3527 views
  Only active GoArmyEd accounts will be displayed on your list of associated CAC accounts. If one of your accounts has been deactivated, you will no longer see that account in your list of associated accounts. Need more help? Select the "GoArmyEd Assistance Center" link in the left menu to r...
Orange arrow Do I have to re-enter my Common Access Card (CAC) Personal Identification Number (PIN) after removing my CAC?

1829 views
  If you are on a government computer and you remove your CAC, you will have to re-enter your pin in order to access your computer. GoArmyEd may not require you to re-enter your pin based upon the length of time accessing the site and the removal of your CAC. If you are on personal computer and you ...
Orange arrow Which certificate should I choose when logging into GoArmyEd using my Common Access Card (CAC)?

3493 views
  Select any Department of Defense (DoD) Certificate. If a certificate does not work, please try the next certificate. Need more help? Select the "GoArmyEd Assistance Center" link in the left menu to return to the main page. Select topics in the Related Topics section below:...

Page: 1 of 1