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GoArmyEd Assistance Center > Topics> Category: Soldier/Army Civilian/DA Intern - Helpdesk Cases
Category: Soldier/Army Civilian/DA Intern - Helpdesk Cases
5 Topics
Orange arrow Soldier/Army Civilian/DA Intern - How do I create a case?

8065 views
  For detailed instructions on how to create and track a Helpdesk case, please review the Quick Reference (QR) Guide below. NOTE: While the QR specifically outlines instructions for Soldiers, the process is the same for both Army Civilians and DA Interns. Creating/Tracking a Helpdesk Case Was this...
Tagged: Helpdesk


Orange arrow Soldier/Army Civilian/DA Intern - How do I view a closed case?

4163 views
  To view your closed cases, complete the following steps: STEP 1: From your GoArmyEd homepage navigate to the Helpdesk Case section. STEP 2: Select “Closed” from the Display drop-down. STEP 3: Your closed cases will display. Select the “Case Details” to view details ...
Orange arrow Soldier/Army Civilian/DA Intern - How do I rate how my case was handled?

4191 views
  When a case is closed, you can rate the way your case was handled. Complete the following steps to rate your Helpdesk case. STEP 1: From your GoArmyEd navigate to the Helpdesk Case section, you can view your Pending CRM Surveys listed, if you have surveys that need to be completed. STEP ...
Orange arrow Soldier/Army Civilian/DA Intern - How do I track my case?

4075 views
  You can do the following after creating a Helpdesk: View Open Cases View Closed Cases Request a Status on a Case Respond to a case that has been returned to you asking for more information From your GoArmyEd Homepage, scroll to the Helpdesk Cases section. Viewing Open Cases STEP 1: A...
Orange arrow Soldier/Army Civilian/DA Intern - How do I provide more information when a case is returned to me?

2731 views
  After a case has been created, someone working on your case may need more additional information to help resolve your case. If a case has been returned to you, follow the instructions below to provide additional information STEP 1: From you GoArmyEd homepage, navigate to the Helpdesk Cases section...

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