Why can’t I see where to enter my Personal Identification Number (PIN) when logging into GoArmyEd or accessing the Common Access Card (CAC) Management page using my CAC?

Topic ID: 69160  

Question
Why can’t I see where to enter my Personal Identification Number (PIN) when logging into GoArmyEd or accessing the Common Access Card (CAC) Management page using my CAC?

Answer

If you do not see the pop up to enter your PIN, it may have positioned itself under you internet browser. Minimize your browser to view the CAC PIN prompt.

You may also need to turn your pop-up blocker off to view the CAC PIN prompt.

 

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Topic Details
Views: 3814 Created on: Sep 14, 2015