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GoArmyEd Assistance Center > Topics> Topic: Cadet Student - How do I provide more information when a case is returned to me?

Cadet Student - How do I provide more information when a case is returned to me?

Topic ID: 87895 Email Print
Question
Cadet Student - How do I provide more information when a case is returned to me?

Answer

Helpdesk agents may return your case to you with a note requesting more information to ensure your case is handled correctly.

 To open the case, select the   icon in the “Case Details” column.

Select the “Take Action on Case” button to submit the requested information.

Provide any information that will help in resolving your case in the Enter New Action section. Select the “Submit Actions Taken” button.

*Please note: If you do not respond to a returned case within 30 days, it will be automatically closed.

 

 

Need more help?

  • Step-by-step Instructions:

For detailed steps on how to track your Helpdesk case select the link below:

Cadet Students: Creating and Tracking a Case for Yourself

  • Select the "GoArmyEd Assistance Center" link in the left menu to return to the main page.

 

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Topic Details
Views: 1754 Created on: Jan 13, 2017
Date updated: Jan 13, 2017

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