Helpdesk agents may return your case to you with a note requesting more information to ensure your case is handled correctly.
To open the case, select the icon in the “Case Details” column.
Select the “Take Action on Case” button to submit the requested information.
Provide any information that will help in resolving your case in the Enter New Action section. Select the “Submit Actions Taken” button.
*Please note: If you do not respond to a returned case within 30 days, it will be automatically closed.
Need more help?
For detailed steps on how to track your Helpdesk case select the link below:
Cadet Students: Creating and Tracking a Case for Yourself