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Cadet Student - How do I rate how my case was handled?

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Question
Cadet Student - How do I rate how my case was handled?

Answer

Answer: When a case is closed, you can rate the way your case was handled.  Complete the following steps to rate your Helpdesk case.

STEP 1: From your GoArmyEd homepage, scroll down to the Pending CRM Surveys section.

 

STEP 2: Select the “Survey” icon beside any of your Pending CRM Survey cases.

 

STEP 3: The survey will appear in a separate pop-up window.

Based on your answer to “Has this question been answered?” you will be provided a space to enter feedback.

STEP 4: Select the “Submit” button to submit your feedback for the Helpdesk case.

 

 

 

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Topic Details
Views: 1745 Created on: Jan 13, 2017
Date updated: Jan 13, 2017

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