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Soldier - What is the timeline and Process for Requesting Tuition Assistance (TA) to Replace Cancelled Class?

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Question
Soldier - What is the timeline and Process for Requesting Tuition Assistance (TA) to Replace Cancelled Class?

Answer

Effective 11 April 2016, the following process applies to requesting a replacement class when a TA approved class is cancelled:

  1. For TA approved classes that are cancelled on or after the class start date:

You will have a maximum of five business days from date of cancellation notice to open a Helpdesk case to request TA for an appropriate replacement class per your degree plan. You must take the following steps:

  1. Upload class cancellation notice from school (e.g., email, memo, etc.) to your eFile tab in your Education Record in GoArmyEd that must contain date of notice
  2. Open Helpdesk Case in GoArmyEd within five business days of cancellation notice
  3. Under “Case Type” dropdown, select “Other”
  4. In Subject line, type: Cancelled Class Replacement TA
  5. In Description provide brief description of the situation and circumstances, and include title and alphanumeric designation of new class

HQ ACES will work with you to apply TA funds for the replacement class, provided that you have opened the Helpdesk case within five business days of notification of class cancellation by the school. Helpdesk cases lacking documentation, those submitted more than five business days after notice of cancellation, and those replacement courses not filling a degree plan requirement are ineligible for TA funding.

  1. For TA-approved classes that are cancelled prior to the class start date:
  1.  You must drop the cancelled class in GoArmyEd
  2. Submit a TA Request for the new class
  3. If TA is not approved for the new (replacement) class prior to the class start date, Soldiers will proceed as follows:
    1. Upload class cancellation notice from school (e.g., email, memo, etc.) to the eFile tab of your Education Record in GoArmyEd that must contain date of notice
    2. Open Helpdesk Case in GoArmyEd as soon as possible, but not later than five business days after the replacement class start date
    3. Under “Case Type” dropdown, select “Other”
    4. In "Subject" line, type: “Cancelled Class Replacement TA”
    5. In “Description” provide brief description of the situation and circumstances, and include title and alphanumeric designation of new class

HQ ACES will work with you to apply TA funds for the replacement class, provided that you have opened the Helpdesk case not later than five business days after class start date. Helpdesk cases lacking documentation, those submitted more than five business days after the class start date, and those replacement courses not filling a degree plan requirement are ineligible for TA funding.

Contact your servicing Army Education Center with questions.

 

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Views: 5066 Created on: Apr 07, 2016
Date updated: Apr 07, 2016

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