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GoArmyEd Assistance Center > Topics> Topic: Soldier/Army Civilian/DA Intern - How do I provide more information when a case is returned to me?

Soldier/Army Civilian/DA Intern - How do I provide more information when a case is returned to me?

Topic ID: 72412 Email Print
Question
Soldier/Army Civilian/DA Intern - How do I provide more information when a case is returned to me?

Answer

After a case has been created, someone working on your case may need more additional information to help resolve your case. If a case has been returned to you, follow the instructions below to provide additional information

STEP 1: From you GoArmyEd homepage, navigate to the Helpdesk Cases section. You will see under Last Updated Comments, a Request for more Info.

Select the list  icon under Case Details.

 

STEP 2: The Review Open Case Details window appears.

 

Scroll to the bottom of the window, and select the “Take Action on Case” button.

 

STEP 3: The Review Case page appears.

 

Scroll to the bottom and enter the information requested in your case into the Enter New Action box.

 

If applicable, you may upload any documentation needed by selecting the “Browse” button and selecting the file on your computer.

When you have attached documentation and provided the requested information, select “Submit Actions Taken.” This will route your information to the user who had previously taken your case.

NOTE: You can track your case on your GoArmyEd homepage. You can always see the status of your cases by consulting the Helpdesk Case dashboard.

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Topic Details
Views: 2673 Created on: Jan 05, 2016
Date updated: Jan 17, 2017

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