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Soldier/Army Civilian/DA Intern - How do I rate how my case was handled?

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Question
Soldier/Army Civilian/DA Intern - How do I rate how my case was handled?

Answer

When a case is closed, you can rate the way your case was handled. Complete the following steps to rate your Helpdesk case.

 

STEP 1: From your GoArmyEd navigate to the Helpdesk Case section, you can view your Pending CRM Surveys listed, if you have surveys that need to be completed.


 

 

STEP 2: Select the “Case Survey” icon beside any of your Pending CRM Survey cases.


 

 

STEP 3: A pop-up window will display. Here you can complete your answers.

 

Based on your answer of “Has this question been answered?” you will be provided a space to enter feedback.

 

STEP 4: Select the “Submit” button to rate the case.

 

 

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Topic Details
Views: 4131 Created on: Apr 29, 2015
Date updated: Jan 08, 2017

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